1. Agreement & Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding contractual agreement between you ("User", "Property Owner", or "Caller") and RoofExpertUSA ("the Service", "we", or "us"), governing your access to and use of the Rochester subdomain https://rochesterny.roofexpertusa.com and our 24/7 emergency telephone referral dispatch service available via (888) 208-4155.
By visiting this website or placing a telephone call to our dispatch desk, you acknowledge that you have read, understood, and agree to be bound by all provisions set forth in these Terms, together with our Privacy Policy and Terms of Use. If you do not agree with these Terms in their entirety, you must immediately discontinue use of this website and refrain from contacting our dispatch desk.
2. Independent Referral Clearinghouse Disclosure (Core Legal Status)
RoofExpertUSA functions exclusively as a centralized marketing, communication, and referral facilitation clearinghouse. RoofExpertUSA is NOT an operating roofing contractor, does not hold municipal contractor trade licenses, does not employ roofing laborers or trade mechanics, does not maintain commercial roofing service vehicles, and does not directly perform physical inspections, emergency tarping, ice dam removal, or roof repairs.
All physical roofing assessments, moisture diagnostics, emergency mitigation, and permanent roof reconstructions are performed independently by autonomous, third-party roofing contractors ("Independent Contractors"). RoofExpertUSA does not supervise, direct, manage, or control the physical methods, techniques, scheduling, safety procedures, or workmanship executed by Independent Contractors on private property.
3. Independent Contractor Relationship & Direct Contracting
When a User contacts our telephone dispatch desk and is connected with an Independent Contractor, any resultant agreement for emergency inspection, temporary weatherproofing, or permanent roofing repair is executed strictly and directly between the User and the Independent Contractor.
Independent Contractors establish their own pricing, labor rates, material specifications, emergency mobilization fees, payment terms, and warranty covenants. In compliance with New York State General Business Law Section 771, property owners should review, approve, and execute a separate written contract directly with the responding contractor before physical work commences. RoofExpertUSA is not a party to, nor an insurer or guarantor of, any agreement between a User and an Independent Contractor.
4. Disclaimer of Warranties
THIS WEBSITE AND ALL REFERRAL DISPATCH SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY NEW YORK STATE LAW, ROOFEXPERTUSA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE MAKE NO GUARANTEES OR REPRESENTATIONS REGARDING THE AVAILABILITY, PROMPTNESS, PRICING, OR RESULTS OF ANY INDEPENDENT CONTRACTOR DISPATCHED THROUGH OUR NETWORK. ROOFEXPERTUSA DOES NOT GUARANTEE THAT DISPATCHED CONTRACTORS WILL PREVENT ALL SECONDARY WATER DAMAGE DURING CATASTROPHIC WEATHER EVENTS OR BLIZZARD CONDITIONS.
5. Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT SHALL ROOFEXPERTUSA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH:
- Your access to, browsing of, or inability to access this website;
- Any delays, telephone connection interruptions, or failure of contractor dispatch;
- The acts, errors, omissions, representations, warranties, breaches, negligence, or willful misconduct of any third-party Independent Contractor;
- Personal injury, wrongful death, property damage, ceiling collapse, water intrusion, mold proliferation, or structural deck compromise occurring on or about your premises;
- Disputes between property owners and insurance carriers regarding coverage or claim reimbursement amounts.
6. Mandatory Dispute Resolution & Governing Law
These Terms and any dispute, controversy, or claim arising out of or relating to your use of this website or referral dispatch service shall be governed by and construed in accordance with the substantive laws of the State of New York, without regard to conflict of law principles.
You agree that any legal action, suit, or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located within Monroe County, New York. You irrevocably submit to the personal and exclusive jurisdiction of such courts and waive any objection to the laying of venue in such courts based on inconvenient forum.
7. Administrative Communication Address
For all formal legal notices, corporate communications, or regulatory inquiries, contact: RoofExpertUSA Legal Department, 126 St Paul St, Rochester, NY 14604, USA. Note: This address serves strictly as an administrative communication clearinghouse; no customer service counters, dispatch yards, or equipment facilities exist at this location.